Since the COVID-19 / Coronavirus pandemic has hit the world, we’ve focused on making sure that the experience for our customers remains unchanged. During these critical times, we understand how crucial the reliable delivery of your messages is.
A little over a week ago, we directed all employees to begin working remotely from their homes. As a technology provider, we can work from anywhere while still providing the same level of service our customers have come to expect. It’s been an adjustment, but having settled into this new reality, we’re more inspired and motivated than ever to help our customers deliver critical messages to their contacts.
We’re happy to say that we do not expect to see any performance-related issues with our service related to the increase of COVID-19 / Coronavirus calls and text messages. Our platform was built to continue to handle the influx of new customers and messages.
Tips for COVID-19 emergency messages
As organizations struggle to communicate with employees, members, students, parents, residents, and customers, the need to deliver messages effectively has never been more critical. Whether you need to reach a group of 25 or text 250,000 contacts, Call-Em-All can get your mass text message or automated call out quickly and reliably. We have one customer sending out over a million messages this week alone!
Below are some general tips to ensure effective communication during this pandemic:
Email vs. Call vs. Text
We get this question a lot, “Which is the best?” “Which is more effective?”. At Call-Em-All, we don’t provide email services for a few reasons.
To start with, it’s ineffective. Open rates are only around 20% in the best of cases. Furthermore, emails get lost in a massive inbox full of spam and other unwanted messages. Lastly, there are already a ton of free resources available for sending an email.
Text messages are the most effective messaging type, with 95% of text messages opened and read in less than 3 minutes. When it’s urgent, and you need to ensure your message is read - send a text message.
While text messages are great, we’ve seen that during a crisis, people prefer phone calls. One of the main reasons is that you can deliver longer messages. At Call-Em-All, you can send up to a 2 minute recorded message or up to 320 characters in a text message. You can get a lot more into 2 minutes than you can 320 characters.
Maybe even more important is the personal nature of a phone call. With so many people sheltering in place, people must stay connected. It’s comforting to recognize a person’s voice and easier to understand the emotion behind a message - precisely one of the reasons our company is actively using Zoom and Google Hangouts for meetings.
- While it’s tempting to provide a lot of information, it’s best to keep your message short and to the point. Longer messages are less likely to be read or heard, and the critical information can get lost in the ramble.
- Identify your organization or business in your message. Many people overlook identifying themselves, and contacts won’t continue.
- For text messages, avoid URL link shorteners as carriers associate them with spam. Using callback numbers different than the phone number you’re sending from is also a red flag.
Lastly, our support team is here to answer any questions you might have. Feel free to reach out to our team to contact us at firstname.lastname@example.org or call 877-226-3080. If you are an existing customer, you can reach us at email@example.com.