Reach every Ticketholder your Employment Network serves

Frequently asked questions

• Can text messages document the monthly contact SSA requires for milestone payments?

  Text-Em-All saves every message you send, every reply you get, and the delivery result for each one, and lets you export that as a report. Phase 1 Milestones 1 through 3 require proof of relationship and monthly contact with the beneficiary, so having that record already assembled is the point. What counts as adequate documentation is SSA's call and not ours, so confirm the format with your Ticket Program Manager before you rely on it. What we can tell you is that the record exists, it covers texts and phone calls together, and you don't have to rebuild it from anyone's phone.

• How do you reach Ticketholders who can't receive text messages?

  Send them an automated phone call instead, using the same contact list and account. It works for ticket holders who are blind or have low vision, don't have a smartphone, or whose texting plan has run out. Among the major mass texting platforms, only Text-Em-All and DialMyCalls offer automated calling, so on most platforms, this isn't an option at all. Voice and text results appear in the same delivery report, so one Ticketholder reached by phone and another by text both count toward the same contact record.

• Is Text-Em-All approved by Social Security?

  No, and no messaging platform is. Social Security approves Employment Networks, not the tools they use. Text-Em-All isn't part of the Ticket to Work program, isn't endorsed by SSA, and doesn't submit anything to SSA on your behalf. It gives you the contact record you need when you submit. We'd rather say that plainly than let the wording on a marketing page imply otherwise.

• How much does text messaging for an Employment Network cost?

  You have two options. Pay as you go with credits, which suits ENs whose outreach comes in waves around enrollment periods, or a monthly plan with a predictable cost if you're sending on a steady rhythm. 10DLC carrier registration is included at no extra charge, and credits never expire, which matters if your outreach comes in waves. For more information, view our current pricing.

• What should an Employment Network avoid putting into a text message?

  Avoid putting clinical details, medication information, and anything about someone's benefit status. Reference the appointment, the date, and the time, and leave the rest out. Text-Em-All doesn't encrypt messages at rest, and standard SMS can't be encrypted in transit, so it isn't the right channel for sensitive information.

   

• Can more than one employment specialist use the same account?

  Yes. Multiple staff members can send from the same account, and replies come back to a shared inbox.

  Before they switched to Text-Em-All, Ameriforce Personnel had messages tied to individual inboxes and threads going cold when someone was out.