EMPLOYMENT NETWORKS
Reach every Ticketholder your Employment Network serves
Reach Ticketholders by text or phone, and keep a record of every attempt you can hand to SSA.
A Ticketholder who stops answering is a ticket that goes inactive and a milestone that never gets paid. Send your reminders by text or by automated phone call, and every message is saved with its delivery record.
- Real-time delivery reports
- Free 10DLC carrier registration
- Award-winning, human support
Text-Em-All has helped generate better response rates by making messages easier to send, receive, and track.
- Sherri S., President, Ameriforce Personnel
How do Employment Networks use Text-Em-All?
Employment Networks use Text-Em-All to reach Ticketholders, the Social Security disability beneficiaries they serve, by text and by automated phone call, and to document that contact for SSA. The three jobs it does most: reaching Ticketholders who haven't assigned their Ticket yet, prompting the monthly contact that milestone payments are documented against, and running the webinars and info sessions in between. Every message is saved with its delivery record.
Why Employment Networks choose Text-Em-All
One shared team account
Outreach that lives on staff members' own phones goes cold the moment someone's out. In one shared account, anyone on your team can see what was sent, who replied, and what still needs a follow-up.
Reporting you can hand over
Every message, reply, opt-out, and delivery result is saved and exportable, so it's easy to provide to SSA. Sherri Stone at Ameriforce points to Text-Em-All reports first when she says what made their process better.
Landlines get a call
Upload your list, and the numbers that can't receive a text get flagged automatically. Send those an automated phone call instead, so a landline or an older handset doesn't leave someone out.
See how Ameriforce grew program participation
Before Text-Em-All, outreach lived in individual staff inboxes, and threads went cold when someone was out.
What changed once they started using Text-Em-All
- One shared account
Follow-up no longer depends on who's in the office that day. - Follow-up on a rhythm
Check-ins and program updates get scheduled ahead instead of going out when someone remembers. - Engagement they can see
The reporting shows who's responding and who needs another outreach.
How Employment Networks use text messaging
Whether you're a two-person shop or you carry tickets in a dozen states, the work is the same work: reach somebody, get an answer, write it down. These are the five things ENs send most.
Tickets assignments
Plenty of Ticketholders have never assigned their ticket, or heard of the program. Send a keyword they can text back, and you get a list of who wants help.
Monthly touch points
Staying in touch each month keeps a Ticket active, and it's what milestone payments get documented against. Text everyone who's due to check in with their career coach, and keep the record.
Webinars and info sessions
An invitation, a reminder an hour before, and a follow-up for people who still had questions. Worth adding to the reminder: the join link is probably in their spam folder.
Benefits counseling
Losing medical coverage is what stops most people from trying for more hours. Ask directly, let them reply yes, and route it to a Benefits Counselor.
Team coordination
Career coaches, benefits counselors, and intake staff are rarely at a desk together. One message reaches all of them, with replies in a shared inbox.
Job search support
Send an opening to the people it fits instead of the whole list. Do the same for resume help and interview prep, and replies come back in one place.
Which channel to use and when
| If the person you're reaching | Send | Because |
|---|---|---|
| Has a phone that receives texts | A text | Most are read within minutes |
| Is blind or has low vision | An automated phone call | It doesn't depend on reading a screen |
| Has no smartphone or no texting plan | An automated phone call | It reaches any phone |
| Needs to reply to you | A text | Replies come back to a shared inbox |
| Doesn't recognize your number | An RCS message | Your name and logo appear on it |
How to get started with texting
01
Create your account
Sign up in a couple of minutes. No credit card, and nobody calls you unless you ask them to. You can look around the whole platform before you decide to purchase.
02
Bring in your contacts
Upload your contacts from your SSA marketing file, or add people by hand. Numbers that can't receive a text get flagged automatically, so you know to send them a call instead.
03
Write and send your message
Type your text, choose your group, and send, or schedule it for the right time. The whole process takes under two minutes.
04
Track performance
See who received your message, monitor replies in the two-way inbox, and download delivery reports to forward to SSA to stay compliant.
Frequently asked questions
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Can text messages document the monthly contact SSA requires for milestone payments?
Text-Em-All saves every message you send, every reply you get, and the delivery result for each one, and lets you export that as a report. Phase 1 Milestones 1 through 3 require proof of relationship and monthly contact with the beneficiary, so having that record already assembled is the point. What counts as adequate documentation is SSA's call and not ours, so confirm the format with your Ticket Program Manager before you rely on it. What we can tell you is that the record exists, it covers texts and phone calls together, and you don't have to rebuild it from anyone's phone.
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How do you reach Ticketholders who can't receive text messages?
Send them an automated phone call instead, using the same contact list and account. It works for ticket holders who are blind or have low vision, don't have a smartphone, or whose texting plan has run out. Among the major mass texting platforms, only Text-Em-All and DialMyCalls offer automated calling, so on most platforms, this isn't an option at all. Voice and text results appear in the same delivery report, so one Ticketholder reached by phone and another by text both count toward the same contact record.
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Is Text-Em-All approved by Social Security?
No, and no messaging platform is. Social Security approves Employment Networks, not the tools they use. Text-Em-All isn't part of the Ticket to Work program, isn't endorsed by SSA, and doesn't submit anything to SSA on your behalf. It gives you the contact record you need when you submit. We'd rather say that plainly than let the wording on a marketing page imply otherwise.
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How much does text messaging for an Employment Network cost?
You have two options. Pay as you go with credits, which suits ENs whose outreach comes in waves around enrollment periods, or a monthly plan with a predictable cost if you're sending on a steady rhythm. 10DLC carrier registration is included at no extra charge, and credits never expire, which matters if your outreach comes in waves. For more information, view our current pricing.
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What should an Employment Network avoid putting into a text message?
Avoid putting clinical details, medication information, and anything about someone's benefit status. Reference the appointment, the date, and the time, and leave the rest out. Text-Em-All doesn't encrypt messages at rest, and standard SMS can't be encrypted in transit, so it isn't the right channel for sensitive information.
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Can more than one employment specialist use the same account?
Yes. Multiple staff members can send from the same account, and replies come back to a shared inbox.
Before they switched to Text-Em-All, Ameriforce Personnel had messages tied to individual inboxes and threads going cold when someone was out.
You've done the research. Now see it in action.
Create a free account, register your number, and send your first message.