Frequently asked questions

Here are the answers to your most commonly asked questions.

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How it works

It’s pretty easy - you tell us who you want to call or text and when you want the message to go out. You then record or type the message. When the time comes, we deliver the message. Of course, many of our messages are urgent and are sent immediately.

If a person answers the call, they will hear your message and then have the opportunity to repeat the message (at no extra cost) or opt-out of future calls.

If a call goes to voicemail, we wait for the beep and leave the message. Text messages simply get delivered from the unique text-enabled number for your account.

Absolutely! There are several features that allow recipients to respond to your messages.

By text, you are able to use the conversations section of your account to manage replies. You can view and respond to any replies all in one place!

Using the survey broadcast option, recipients that answer the call live are able to indicate a single response using their keypad.

Your number is the Caller ID. So, call recipients will see your number and hear your voice - they won’t see or hear Text-Em-All at all. Alternatively, we have a special 8xx number you can use (at no extra cost) that will replay your message when redialed by a call recipient that also allows people to opt-out of future calls.

You can upload all your phone numbers at one time via a file (Excel, CSV, text), manually enter them one at a time, or you can copy & paste as needed. 

You can create a free trial with us by going here.

We broadcast calls and texts at speeds of up to 2,500 messages per minute.

You don’t need to pay for or download any software to use Text-Em-All. All you have to do is create an account on our website and log in from there!

Yes! Our system will be able to identify which of your numbers are landlines and which are cell phones.Keep in mind that you must have consent from individuals before contacting them.

We work with several of the largest companies in the country. We take pride in understanding our clients’ needs and ensuring that our service helps lead to success. We may assign a dedicated contact point, build custom solutions, or help design integrations via our API. We want to be a valued partner, not a vendor.

Features

Calling and text messaging services are available in the US, Canada, and Puerto Rico.

We have several reports in your account. Some reports are related to the billing and credit usage and other reports provide detailed call results for individual numbers. For larger clients, we are happy to provide custom reports at no charge.

If a person does not answer the call live, we will leave the message on their answering machine.

Yes, we call this Transfer & Connect. It is free to enable and we charge one credit for each minute a call is connected. Our technology will also make sure that we pause outbound calling when you’re busy talking to other people who have transferred in. Transfer & Connect is only available on the Pay As You Go plan.

We will retry the call between zero and three times based on the settings in your account. We default the number of retries in your account to one as 99% of all calls complete after a single retry -no additional costs associated with retries. 

Responsible Use

No. Seriously - do not be that person.

No. Seriously - do not be that person.

Our platform is used to transmit informational messages to those who are expecting to receive the information. If someone didn’t give their number directly to you or your organization, do not use our service.

Our clients vary widely and include Fortune 500 companies, churches, schools, and more. Our clients send millions of messages each month to their employees, congregations, students, residents, customers, and patients.

The last thing we want to do is deliver a message to someone who doesn’t want it. So, we have many methods for opting out. Text recipients can reply STOP to any message, call recipients can opt out at the end of the message, and anyone can enter a phone number on our opt out page. All of these methods will immediately block that account from calling/texting that phone number.

Pricing

We offer two pricing plans, Pay As You Go and Monthly. The plan that works best for you depends on how frequently you will use the service and if you will text or call the same or different numbers each time a message is sent. 

We have several payment options available. Most of our customers pre-pay with a credit card through their account, but we're happy to offer self-service invoicing options for both pricing plans. We also have a secure online Payment Portal to process invoice payments.

For Calling: One credit is a 30-second message to one phone number. Though you’re able to record up to 120 seconds, each 30-second increment of recorded audio will consume one credit per phone number.

For Texting: Each 160-character outbound text message sent to a phone number is 1 credit. So, sending a text to 100 people would require 100 credits. Inbound text messages do not require credits.

We want our clients to know what a broadcast is going to cost before it goes out, not after. We feel this keeps it simple. With credits, you have a simple cost per call. With per minute charges, some voicemail systems take 45 seconds before you can even hear the beep to leave a message. Additionally, per-minute charges open the door for all kinds of shady tricks - like rounding up call lengths in 30 or 60 second increments (instead of the industry-standard 6 seconds) or counting ring-time as part of the call length (carriers don’t charge for ring-time). We prefer to avoid tricks and gimmicks.

No. We never charge additional credits for features like allowing people to opt-out, repeat a message, respond to a survey, or have a text number. We prefer to keep it simple and avoid confusing additional fees.

Our Transfer & Connect feature allows people to transfer to you for a live call. This feature is free to enable on the Pay As You Go plan, but we do charge one credit for each minute a call is connected to you.

No, credits only leave your account when you successfully complete a call or text.

Absolutely not. We don’t want you paying for service a you aren’t using or don’t want. In fact, our Manifesto even talks about this.

No. Creating a free trial account with us doesn’t even require a credit card!

Our Pay As You Go plans have no fees of any kind other than the credits you purchase.

We do have a monthly option that will allow you to call or text your same group as often as you need to for one flat fee per month. Rather than paying per individual message, you just pay one fee for the entire month based on the size of your overall group.

There are no setup fees and we do not charge you for your text number.

Our Pay As You Go plans use one credit for a text message (see above for more details on credits). Monthly accounts have no additional fees for texting.

Receiving a text message through our system is the same as receiving a normal text message. Recipients are responsible for their individual data plans. There is no additional or added cost to receiving our messages.

Other

No. We never share or sell any of your information. Check out our super simple privacy policy.

No. Messages can be up to two minutes long. After two minutes most carriers cut off messages on a voice mail. That said, we really recommend that you keep your messages as short and sweet as possible. This saves you money (see credit explanation above) and keeps you from bugging the people you’re calling.

No. If a live person OR voicemail is available, we will deliver the message.

We strive to delight our clients by being easy to work with - from simple, no-contract pricing to the simple, effective solutions we build. We work hard to get the details right and are driven by a genuine desire to help make things easier for our clients. Yes, we’re experts in our field. More than that, our clients find us to be partners they can depend on. So, expect us to be professional, knowledgeable, and personable, too!

Call-Em-All is entirely self-funded and is still managed by the same people that founded the company back in 2005. Brad Herrmann and Hai Nguyen are in it for the long haul and are dedicated to building a truly great small business. To really get to know us, check out our employee-created Manifesto and our active participation in the Small Giants Community.

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