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Frequently Asked Questions
Our pay-as-you-go plan is based on credits. One credit equals one 30-second voice message or one 160-character outbound text per recipient. Longer texts and voice messages are supported, they just cost additional credits. Inbound text messages are always free! Learn more about credits.
Credits never expire and are only used when we successfully communicate your messages. If a text isn’t successfully sent to your contact’s carrier or a voice message doesn’t get to a live person or voicemail, you aren’t charged for it. Learn more about credits.
The monthly plan is best for users who want to send messages to the same contacts each month. Pricing is based on how many unique phone numbers you message.
You can add as many contacts as you need regardless of which monthly tier you’re on, but you’ll only be able to message as many numbers as your tier supports. You can change, pause, or cancel your plan at any time. Learn more about monthly plans.
To make it easy for customers to make payments, we accept multiple forms of payment including credit cards and checks, along with access to our online payment portal. We also have invoicing options available for both Pay-As-You-Go and Monthly plans. Read more details in this support article.
Yes. Our monthly plan is billed on a per-month basis, but you can request an invoice in increments of 3, 6, or 12 months. Learn more about monthly plans.
Nope — not now, not ever. We don’t want you paying for a service you aren’t using or don’t want.
Enter your group code in our pricing calculator to reveal your discounted rates! When you sign up for a free trial, buy credits, or purchase a monthly plan, be sure to enter your group code as well.
There are no additional discounts for non-profits. When Text-Em-All was founded, we made the decision to offer the lowest possible price to everyone, regardless of non-profit status. However, if you’re a Texas-based tax-exempt organization, be sure to send over your tax-exempt form before your first purchase.