Help us make a #positiveimpact.

As our Customer Support Champion, you will be the first responder to most of our customer requests. You’ll work alongside a highly engaged Customer Experience team that truly cares about our customers and our company. Our clients range from small churches and non-profit organizations to large enterprise customers like Amazon. Our customers love us, and with a commitment to compassion, authenticity, and shared excellence, you will be a huge part of continuing our success.

*This position is temporarily remote. When deemed safe to return to the office, the expectation will be that all employees will do so.

Who we're looking for
A great written & verbal communicator. An individual who is patient, compassionate, thick-skinned, respectful, and full of self-control. Someone with a problem-solving mindset that does the right thing even when no one's looking. An authentic personality that has the courage to be imperfect, to show up and be real, to be honest, to be their true self. Lastly, a selfless team player with an amazing work ethic who is passionate about creating positive experiences for customers, their team, and themselves.

Customer Support Champion

• Represent Text-Em-All as the first point of contact when customers reach out through phone, chat, or email.
• Able to handle a variety of scenarios, such as answering questions, providing training, sharing best practices, or troubleshooting technical issues - with patience and empathy.
• Act as the voice of the customer by sharing customer stories and feedback with the rest of the organization.
• By owning the customer experience, you don't just solve problems - you anticipate them, provide ideas on how to solve them, and work with product, marketing, and engineering teams to implement them.
• Proactively engage with customers to understand their specific needs and offer solutions.
• Participate in an after-hours support rotation with your fellow team members to meet our commitment to provide 24/7 customer support.
• Help fight SPAM! That's right, we're a mass messaging company that loathes those annoying unwanted text messages and robocalls - no marketing, political, or promotional messages allowed.

You'll be an integral part of a small engineering team with many years of experience. We'll expect you to learn quickly and make critical and significant contributions. Currently, we're working on a new iOS and Android app, integrating our service with key software partners, and constantly improving our web app.

You'll be a key player in developing and maintaining the back-end components that support our internal and external applications. Most of these APIs are written in C# communicating with a SQL Server database. However, we have a growing javascript footprint and have been expanding our cloud microservices architecture. In addition, we’re constantly learning, discussing new ideas, and implementing them to improve our product.

You’ll see the impact of your work in our weekly Scoreboard meeting, where the entire company reviews our key metrics and initiatives. We love new ideas and embrace healthy conflict. You'll be an integral part of a small but growing engineering team that’s passionate about building great software. But don't just take our word for it, feel free to check out our contribution to the open-source community by visiting material-ui.com. We organize a monthly Meetup group called ReactJS Dallas. If you're in the DFW area, come check it out and meet us in person!

This position is temporarily remote. When deemed safe to return to the office, the expectation will be that all employees will do so.

Requirements:

• 5+ years of experience with C# and Javascript
• Proficient at building and maintaining REST APIs
• Experience with SQL Server and Entity Framework
• Experience working with Amazon Web Services
• Passionate about delivering value to customers through software
• High emotional intelligence
• Lifelong learner
  
  

Bonus points if you have:

• Experience building/implementing cloud-based CI/CD solutions
• Have worked as a “full-stack” developer
• Experience migrating “on-premise” infrastructure to the cloud
• Expertise in SQL Server performance tuning/query optimization
  
  

If you're interested, we'd love to see your work. It could be anything from a side project or your GitHub profile.

We believe internships should be an opportunity for you to grow and gain valuable work experience while being paid for your contributions. You’ll meet with a mentor regularly and we’ll tailor the internship around what you’d like to learn. Currently, we're focused on a new react native mobile app, enhancing our customer-facing web application, and expanding our texting solutions. Although we’re dedicated to teaching you as much as we can, we hope you’ll share your knowledge and experience so we can learn from you as well.

We often form smaller cross-functional teams organized around a particular problem or feature. As an intern, you’ll be working alongside other full-time engineers to understand the problem, design, and implement a solution, deploy it, test it, and measure its success. You’ll see the impact of your work in our weekly Scoreboard meeting, where the entire company reviews our key metrics and initiatives. You’ll hear from, and work with, our customer experience team to resolve issues and continue to improve our product. We love new ideas and embrace healthy conflict.

You'll be an integral part of a small engineering team that’s passionate about building great software. But don't just take our word for it, feel free to check out our contribution to the open-source community by visiting material-ui.com. We organize a monthly Meetup group called ReactJS Dallas. If you're in the DFW area, come check it out and meet us in person! We also host a free bi-weekly coder dojo to help local kids learn about technology.

Requirements:

Front-End Development 

• Strong CSS, HTML, and Javascript skills.
• You should value good design and care about user experience.
• You get bonus points if you have experience with React and building non-trivial Javascript applications.

Back-End Development 

• Strong C#, SQL, and Entity Framework skills.
• You get bonus points if you have experience building REST APIs.

If this sounds like you, we’d love to hear from you. To apply, fill out the information to the right!

We believe internships should be an opportunity for you to grow and gain valuable work experience while being paid for your contributions. You’ll meet with a mentor regularly and we’ll tailor the internship around what you’d like to learn. Currently, we're focused on a new react native mobile app, enhancing our customer-facing web application, and expanding our texting solutions. Although we’re dedicated to teaching you as much as we can, we hope you’ll share your knowledge and experience so we can learn from you as well.

We often form smaller cross-functional teams organized around a particular problem or feature. As an intern, you’ll be working alongside other full-time engineers to understand the problem, design, and implement a solution, deploy it, test it, and measure its success. You’ll see the impact of your work in our weekly Scoreboard meeting, where the entire company reviews our key metrics and initiatives. You’ll hear from, and work with, our customer experience team to resolve issues and continue to improve our product. We love new ideas and embrace healthy conflict.

You'll be an integral part of a small engineering team that’s passionate about building great software. But don't just take our word for it, feel free to check out our contribution to the open-source community by visiting material-ui.com. We organize a monthly Meetup group called ReactJS Dallas. If you're in the DFW area, come check it out and meet us in person! We also host a free bi-weekly coder dojo to help local kids learn about technology.

Requirements:

Front-End Development 

• Strong CSS, HTML, and Javascript skills.
• You should value good design and care about user experience.
• You get bonus points if you have experience with React and building non-trivial Javascript applications.

Back-End Development 

• Strong C#, SQL, and Entity Framework skills.
• You get bonus points if you have experience building REST APIs.

If this sounds like you, we’d love to hear from you. To apply, fill out the information to the right!