Benefits and perks
Competitive compensation w/ profit-sharing
100% premiums-paid for your family’s health/dental/vision insurance
Flexible PTO policy
401k matching on up to 6% of your salary
Paid cell service with new phone allowances
Free gym membership
Group life and disability insurance
Matching on charitable contributions
Fully stocked kitchen
Continuing education opportunities
Community involvement programs
Laughing till it hurts
We’re in it for the long haul.
Geographically speaking, we’re 1,700 miles from Silicon Valley. In terms of the way we run our business, we’re a lot farther than that.
We’ve been around for 15+ years, we’re 100% self-funded, and we put people and sustainable growth above profit (but we’ve been profitable since year one). Our brand values — compassion, authenticity, and shared excellence — are way more than words on a website.
We choose to use our technology for good and never let spammers and scammers use our product. And we don’t just write checks — we give our time and energy back to our community.
Oh, and people like to give us awards sometimes:
Join our team
Customer Support Champion
Frisco, TX
Customer Support Champion
- Represent Text-Em-All as the first point of contact when customers reach out through phone, chat, or email.
- Able to handle a variety of scenarios, such as answering questions, providing training, sharing best practices, or troubleshooting technical issues - with patience and empathy.
- Act as the voice of the customer by sharing customer stories and feedback with the rest of the organization.
- By owning the customer experience, you don't just solve problems - you anticipate them, provide ideas on how to solve them, and work with product, marketing, and engineering teams to implement them.
- Proactively engage with customers to understand their specific needs and offer solutions.
- Participate in an after-hours support rotation with your fellow team members to meet our commitment to provide 24/7 customer support.
- Help fight SPAM! That's right, we're a mass messaging company that loathes those annoying unwanted text messages and robocalls - no marketing, political, or promotional messages allowed.
