TEXT ANNOUNCEMENTS
Instantly reach your audience with mass text announcements
Communicate quickly and effectively through personalized and engaging text announcements that capture your audience.
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Streamline your closure communications
Maximize your reach through mass text message announcements
Using a mass messaging service to send out announcements is particularly useful for time-sensitive updates, such as shift cancellations, service disruptions, or business closures, where you need to get the message out to all affected parties as soon as possible.
Mass text message announcements also allow for better engagement and higher response rates. Text messages have a significantly higher open rate than other forms of communication, such as emails, with 98% of all text messages being read within the first 5 minutes of receipt. This means your message is more likely to be seen and responded to promptly, leading to better communication and improved customer satisfaction.
Here are some good use cases:
Announce a shift cancellation
Notify contacts of business closure/re-opening
Inform recipients of an event with the date and time
Make an HR-related announcement to employees
Notify customers of a service outage or disruption
How mass texting works
Text-Em-All has powerful features like automation, templates, surveys, personalization, scheduling, keywords, api access, integrations, and much more. Below you'll find some of the key features.
Add your contacts, and let us do the rest
We offer a few different ways to add contacts to your account. You can add contacts to a broadcast or upload and manage contacts and groups to use when needed. We’ll automatically identify textable numbers, and show you any number that can’t receive a text.
Compose your message and instantly send to your entire list
Broadcast your message to everyone on your list in just a few minutes. Choose a voice/text/combo message, the type of message (survey or announcement), schedule for now or later, add your contacts, create your message, and send.
Engage contacts with 2-way text conversations
Continue the conversation when individuals reply to your broadcasts with two-way texting. Answer questions, provide more details, and improve customer satisfaction by responding to contacts who reply to your broadcast.
Understand results with detailed analytics & reporting
See exactly who answered, who received a voicemail, and whose numbers aren’t working anymore. All survey results will be compiled automatically into an easy-to-understand graph. We also provide detailed reports on billing history, usage, opt-outs, phone number history, credit balance, and text activity.
Best practices for sending a text announcement
Keep your announcement concise and clear
Make sure your announcement is easy to understand and to the point. Avoid using jargon or complicated language that may confuse recipients.
Personalize your message
Address recipients by name and tailor your message to their needs or interests. For example, if you're announcing a shift cancellation, only send your message to those it affects. This will increase engagement as your contacts will know that the message will be relevant every time you reach out to them.
Include a call-to-action
Whether asking recipients to confirm attendance at an event or directing them to a website for more information, you want to ensure your contacts know how to follow through.
Monitor and engage with respondents
Keep track of delivery rates and engage with contacts who respond. This will help keep your contacts happy to receive your messages and make it less likely that contacts will report your number as spam.
Questions about sending text announcements
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Do I have to choose between sending a text or voice broadcast announcement?
If you're using Text-Em-All, you do not have to choose between sending a voice or text announcement broadcast. Luckily, you can easily send a combination (voice and text) broadcast with our mass messaging service. This ensures to you reach your entire audience with their preferred method of communication.
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Can I target my text announcement to be sent to specific groups?
Yes, at Text-Em-All, you can segment your contact list and send customized messages to different groups of recipients based on factors such as location or role. For example, a school may want to send different announcements to their students, staff, and parents.
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How can I avoid my text announcements being marked as spam?
Following a few best practices, you can avoid your text announcements being marked as spam.
1. Make sure you have permission to message your contacts
2. Always provide an opt-out option.
3. Avoid using spam trigger words such as "free," "win," "cash," or "limited time."
4. Monitor your response rates and adjust your contact list if necessary.
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How do I track the delivery of my messages?
You can track the delivery of your messages in real-time by logging into your Text-Em-All account. We provide information on whether the message was successfully delivered, and if not, the reason for the failure (e.g. invalid number, network error, etc.) This information can help you identify and resolve any issues with message delivery, and ensure that your messages are reaching all intended recipients.