Reach employees with a text messaging service for business

Business text messaging questions

• How should a business leverage a business text messaging software?

  If you want to succeed with using business texting services, you should focus on providing meaningful content to your contacts. Nobody likes spam, especially unwanted text message marketing campaigns, and you should follow a responsible use policy like ours.

  If you want to grow your brand, texting can be a great way to provide consistent communication and excellent customer service. Consider signing up for a free trial to explore all our service has to offer.

• Can I use my local business number to text?

  Similar to phone calls, text messages must come from a pre-designated number which will be a local number and, in special circumstances, may be a toll-free phone number.

  When you choose one of our plans, you are automatically assigned a local text number. You can also enable your business number for texting, however, you must authorize it to send and receive texts with our carrier before use.

• What's the difference between SMS messaging and MMS messaging?

  SMS Messaging

  SMS is an acronym for "Short Message Service" and is the oldest, most widespread, and most frequently used texting technology that is supported by every single mobile network and device today. In the U.S. alone, over 6 billion SMS messages are sent daily. 

  MMS Messaging

  MMS is an acronym for "Multimedia Message Service" and is most popularly used to send pictures or images.

  In the U.S. alone, annual MMS traffic has increased from 57 billion to 96 billion messages. Unlike SMS, MMS messages do not have a standard length.

• What kind of text messages and phone calls do our users send?

  Our text messaging service is used to transmit informational messages to those expecting to receive the information.

  If someone doesn’t give your or your organization their number directly, do not use our service.

  Also, we do not allow political, promotional, or SMS marketing campaigns. If you need a recommendation for a text message marketing service, our customer service team is happy to provide suggestions.

• Do you offer two way communication?

  Yes! We offer two-way communication that can be managed in your account Inbox. All incoming messages are free, and each outbound response will use the corresponding amount of credits.
  
  This feature is a great way to keep your employees engaged and allows them to communicate effectively and efficiently with you. 

• What if someone doesn't want to receive my text message?

  The last thing we want to do is deliver a message to someone who doesn’t want it. So, we have many methods for opting out.

  Text recipients can reply STOP to any message, call recipients can opt out at the end of the message, and anyone can enter a phone number on our opt out page.

  All of these methods will immediately block that account from calling/texting that phone number.

• Can I use Text-Em-All to message external customers?

  You can use Text-Em-All to message existing customers, but since we are not an SMS marketing service and do not support any SMS marketing tools, we should be used primarily for customer engagement. 

  Some ways to use our service to improve customer relationships include: 

  • For customer service. Using a business text messaging service for customer service can improve the customer experience by allowing customers to directly contact an agent to solve their inquiries quickly. 

  • To collect customer feedback. You can send voice or text surveys to your customers to effortlessly collect feedback on their experience.

  With a 98% open rate, business text messaging services provide a great way to reach your customers if you contact them with the right information and are respectful of their time.