Quickly communicate important messages.
Businesses around the country are finding more and more uses for business text messaging and calling solutions. Text-Em-All’s business clients are saving money, improving customer service, speeding up response times, communicating more effectively, and increasing sales using our easy to use platform.
- Emergency notifications
- Timely reminders
- Important/last-minute announcements
- Employee notifications
- Shipment/delivery/arrival information
- Event changes or updates
- Past-due notices
- Service updates
Texting or calling, we’ve got you covered.
Mass Business Texting Benefits
- Automatically detect mobile numbers
- Schedule messages in advance
- Manage replies and carry on conversations
- Text from your business number (even landlines)
- Access templates and personalize texts
Automated Calling Benefits
- Reach 100% of your contacts
- Adjust call speed to regulate reply volume
- Save recorded messages for future use
- Leave voicemails if contacts don’t answer
- Let contacts easily connect to a live person
Affordable, no-hidden-fee pricing
Questions about business text messages
This can be a really tricky question.
There are well-defined regulations and legal risks that businesses should be aware of related to text messaging. While businesses should understand these issues, common sense should be your guide.
Don't send business sms messaging to people who don't want them, or people you don't have a relationship with.
If you want to succeed with using text messaging services, you should focus on providing meaningful content to your contacts. Nobody likes spam, especially unwanted marketing campaigns, and you should be sure to follow a responsible use policy like ours.
Used responsibly, texting can be a great tool for any business. You've likely seen some amazing texting stats that show just how effective texting can be.
As a general rule, if your message isn't urgent and isn't easily delivered in a couple of sentences - you shouldn't be sending it as a text.
Texting is a great way for both large and small businesses to deliver important messages, announcements, and reminders. Think about how you communicate with email, over the phone, and via regular mail. What scenarios might be better served with a brief text message?
If you're looking to grow your brand, texting can be a great way to provide consistent communication and excellent customer service. Consider signing up for a free trial to give the Text-Em-All services a try.
Similar to phone calls, text messages must come from a pre-designated number which can be a toll-free or local phone number.
When you create a new account you are automatically assigned a random toll-free text number for use. You can enable your own business number for texting, however, you must authorize them to send and receive text with our carrier before use.
SMS is an acronym for "Short Message Service" and is the oldest, most widespread, and frequently used texting technology that is supported by every single mobile network and device today.
In the U.S. alone, over 6 billion SMS messages are sent daily. These messages are limited to 160 alphanumeric characters per message (That's just a fancy word for both letters and numbers).
MMS is an acronym for "Multimedia Message Service" and is most popularly used to send pictures or images.
In the U.S. alone, annual MMS traffic has increased from 57 billion to 96 billion messages. Unlike SMS, MMS messages do not have a standard length.
Our business text messaging service is used to transmit informational messages to those who are expecting to receive the information.
If someone didn’t give their number directly to you or your organization, do not use our service.
Also, we do not allow political, promotional, or text message marketing.
Yes! Except instead of "two way", we call this feature "Conversations". The Conversations feature allows you to have one-on-one (or two way) conversations with your contacts directly within your account in addition to being able to quickly message up to 15 contacts.
The last thing we want to do is deliver a message to someone who doesn’t want it. So, we have many methods for opting out.
Text recipients can reply STOP to any message, call recipients can opt out at the end of the message, and anyone can enter a phone number on our opt out page.
All of these methods will immediately block that account from calling/texting that phone number.
The future of text messages for business
It is predicted the number of businesses using text messaging as a form of communication is only going to grow. It is predicted that 3.5 trillion business SMS messages will be sent in 2023 which is an increase of 1 trillion from 2019.
It's safe to say that sms text messaging for commercial reasons won't be going anywhere soon. Although it seems to be a more analog way of messaging in an age of Facebook bots and instant chats, it doesn't cross the line between commercial and personal. Messaging by SMS will remain a crucial channel for businesses to send and receive communications for the foreseeable future. In fact you can expect to see a lot of enhancements to text messaging in the coming years. Ready to get started with our free trial?
Is texting an acceptable form of communication in business?
There are multiple ways to conduct your business operations in the digital age. However, you may question whether organizations should be using text messaging as a way to communicate with customers. Could text messages, using either a business number or 10 digit toll free number, be seen as intrusive or too personal?
The key to answering this question is by looking at the reasons text messaging is being used by businesses. If you are using a an automated messaging service for your business which is providing clients with the information they actually want and need, it is a valuable method of communication. Notable examples of this are; sending reminders for appointments, interview reminders, or details of a shipped item. Another useful way of making use of business texting is for providing customer support.
Where things start to get problematic with business texting is when companies use a text messages to SPAM their customer, for SMS marketing or cold sales.
There is also etiquette for where a business acquires the phone numbers on their contact list. You should not be buying phone numbers, and should only ever be messaging customers who have given their permission to be contacted by text messaging. This doesn't just mean they have voluntarily given you their number but have explicitly opted into being contacted.
We've all been on the receiving end of unwanted messages from businesses self-promoting, soliciting sales, promoting political agendas, or asking for charitable donations. This is not an effective use of business texting and often leaves people feeling harassed and hostile to your outreach. There are very specific rules surrounding mass text messaging and SMS marketing which you can read about here.
Make sure your customers are happy to be contacted by your business, and that you are using a texting service for business which makes it easy for them to opt-out from your communications should they wish to. Also, this is a good way to monitor contact management.
Further to this, be respectful with regards to the time you schedule your text messages to reach your customer. This is especially important if you are sending messages across different time zones.
Another use of texting for business can be between team members. This is very different from mass text messaging your customers, however, can be a useful way of speedy communication. Again, boundaries need to be respected here and employees should have the opportunity to opt-out of being contacted via text if they want to.
A great example of the successful use of business text messaging is for employment agencies. They can easily update their contractors about the availability of work as well as sending reminders about submitting timesheets for Payroll.
9 Business texting etiquette rules to remember
- Pay attention to your timing.
- State who you are.
- Keep your text brief.
- Text clear, specific information.
- Mind your tone when you use text..
- Spelling and punctuation count when you use text.
- Do not text confidential or sensitive information.
- Avoid abbreviations and emojis (this isn't social media!).
- Respond promptly when you receive text messages.
How to use business texting
Using text messaging can be an efficient way to handle customer service. First off, it saves time. If you use a generic customer care email address for customers' queries and complaints, it can take a long time for employees to go through the individual messages. The back and forth between customer experience representatives and customers can be time-consuming, thus prolonging any problem.
With text messages, customers can have direct contact with an agent and get their inquiry or issue dealt with faster. This will in turn give customers a better experience of dealing with your company and lead to more positive reviews as well as repeat business.
Text messaging is also an effective way to build rapport with your customers and manage the relationship. It is a way to help customers feel more personally connected to your business and dealing with issues over text effectively can be a way to gain customer trust.
You can use a business messaging platform to set up texting. Once you create your account, it will be simple to set up, schedule messages, manage notifications, and communicate effectively to increase customer engagement.
Other uses for business text messaging
Although customer service is one of the most common uses for business texting, there are plenty of other ways to effectively use a texting service for your business. Some examples are:
If you want to conduct some research for a new product or service, or simply get feedback on how your business is currently performing, speaking with the stakeholders in your business is of utmost importance. One of the most successful ways to gain feedback is by asking your customers to complete a survey. This can easily be done through text. If you make the text survey simple and quick to complete, the probability customers will complete surveys by text rather than email is much higher. According to research, 31% of consumers reply to surveys within 5 minutes of receiving them.
Some questions and inquiries don't require a personalized response. For dealing with these types of messages, you can set up auto-replies through your SMS software. If you have a number on your website that clients can send a text to it can be an effective way to manage incoming communications from prospects.
Business texting can be positive!
Here are just a few ways your business can use text messaging for good:
Customer anniversary messages.
Show your customers you genuinely care with a quick, personalized text message to help them celebrate the milestones of life.
New employee welcome messages.
The first days of work can be the most stressful. Welcome your new hires with a friendly greeting that helps them transition into a new role.
Weather emergency notifications.
Notifying your community of incoming severe weather events can help save lives. Bad weather can hit seemingly out of nowhere, so knowing what to do and where to go is imperative. Be a port in the storm.