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text messaging service for business
Reach employees with important messages
Tell us what you want to say (and when, and to whom). We’ll take care of the rest, so you can get back to running your business.
Get started for free. No credit card required.
Quickly deliver urgent messages
Businesses around the country are finding more and more uses for business text messaging services and calling solutions. Text-Em-All’s business clients are saving money, improving customer service, speeding up response times, communicating more effectively, and increasing sales using our easy-to-use platform.
Business text messaging examples:
- Emergency notifications
- Appointment reminders
- Important/last-minute announcements
- Employee notifications
- Shipment/delivery/arrival information
- Event changes or updates
- Past-due notices
- Service updates
Why should I use a business texting service?
Our texting software offers many benefits, including an easy-to-use platform, outstanding deliverability, and award-winning customer support. Other notable features include:
Automation
Use our easy-to-use automation features to respond to and engage with your contacts even while you're unavailable. We currently offer auto-replies and SMS keywords automation features.
Conversations
Using a mass texting service, you can send a mass message to a large group of people and then engage with individuals 1-on-1 without the entire group seeing your conversation.
Integrations
We have several existing integrations to give you a seamless experience with tools you use every day. In addition, we have an open API so we can integrate with software you use or have developed.
Affordable, no-hidden-fee pricing
Two plans to choose from. Not sure which is best for you? Try our calculator.
Pay-As-You-Go Plan
5¢-9¢
per message
Price dependent on how many message credits you purchased. One credit is good for one 30-second call or 160-character text message.
Monthly Subscription
starting at
$7.50
per month
Price varies based on how many unique phone numbers you contact each month. Message your contacts as much as you like.
Every five-star review puts a smile on our faces*
*And boy our cheeks are getting tired.
Text-Em-All is the best thing we've ever implemented. I was able to integrate Text-Em-All into my retail app to send recorded voice messages to customers, saving staff hours of time. I've had nothing but good experience with Text-Em-All. Their API instructions are clear and make it easy to set up the features I use.
The website is extremely user-friendly and a "breeze" to use. Overall, I use this service to quickly and easily communicate with my workforce. Employees today want communication that is 1) fast, 2) easy, and 3) speaking their language. Text-Em-All has this and more!
This service has made communication with employees MUCH easier! It shows when texts have been delivered, and it keeps a record of all sent and received messages, which is great as well. Overall we are very glad we learned of Text-Em-All and are utilizing their services.
9 Business texting etiquette rules to remember
Pay attention to your timing.
Messages sent after-hours are considered urgent, so sending a billing or appointment reminder, or anything that could be handled during business hours is not a good idea.
State who you are.
If the contact doesn't know who you are, they might ignore your message, especially if it is coming from a number they don't recognize.
Keep your text brief.
The purpose of texting is to communicate short messages quickly, so don't make it complicated or in-depth. Get your message across as succinctly and rapidly as possible. Try to stick to one topic per message.
Text clear, specific information.
Get to the point right away. Present the most important ideas right up-front to be sure your message is received, loud and clear.
Mind your tone.
The use of texting in all caps to grab attention, to convey importance or urgency, or emphasize a thought is a common stylistic usage in the internet age. However, it can also convey an aggressive tone.
Respond promptly to replies.
Be prepared to respond to texts immediately after you send out your broadcast. People become frustrated when they feel like communication only goes one way. If your broadcasts are pre-scheduled, be sure you have somebody standing by to send text replies.
Use proper spelling and punctuation.
Edit and proof your messages before you send them. Make sure all words are spelled correctly so that you don't confuse what you're trying to say. If you frequently send similar messages, think about using templates to minimize errors
Do not text confidential information.
Texting is less private than talking on the telephone or in person. Words live on forever, so if you have something particularly personal to talk about, it's probably best done on another channel.
Avoid abbreviations and emojis.
Make your messages short and to the point, but resist the urge to abbreviate words and phrases, and avoid acronyms if you can. While it might sometimes be appropriate to shorten a common word or phrase, it doesn't always look professional. A good rule of thumb is never abbreviate anything you would not feel comfortable spelling out. It's better to type out the entire word or phrase to be on the safe side.
Business text message questions
If you want to succeed with using business texting services, you should focus on providing meaningful content to your contacts. Nobody likes spam, especially unwanted marketing campaigns, and you should be sure to follow a responsible use policy like ours.
If you're looking to grow your brand, texting can be a great way to provide consistent communication and excellent customer service. Consider signing up for a free trial to give the Text-Em-All services a try.
Similar to phone calls, text messages must come from a pre-designated number which can be a toll-free or local phone number.
When you create a new account you are automatically assigned a local text number for use. You can enable your own business number for texting, however, you must authorize them to send and receive texts with our carrier before use.
SMS Messaging
SMS is an acronym for "Short Message Service" and is the oldest, most widespread, and frequently used texting technology that is supported by every single mobile network and device today.
In the U.S. alone, over 6 billion SMS messages are sent daily. These messages are limited to 160 alphanumeric characters per message (That's just a fancy word for both letters and numbers).
MMS Messaging
MMS is an acronym for "Multimedia Message Service" and is most popularly used to send pictures or images.
In the U.S. alone, annual MMS traffic has increased from 57 billion to 96 billion messages. Unlike SMS, MMS messages do not have a standard length.
Our business text messaging service is used to transmit informational messages to those who are expecting to receive the information.
If someone didn’t give their number directly to you or your organization, do not use our service.
Also, we do not allow political, promotional, or SMS marketing campaigns. If you need a recommendation for a text message marketing service, our customer service team is happy to provide you with suggestions.
Yes! Except instead of "two way", we call this feature "Conversations". The Conversations feature allows you to have one-on-one (or two way) conversations with your contacts directly within your account in addition to being able to quickly message up to 15 contacts.
Incoming text messages can be accessed under the "Conversations" tab in your account, and we provide free incoming text messages with all accounts. Responses to incoming texts cost 1 credit for each 160-character message.
The last thing we want to do is deliver a message to someone who doesn’t want it. So, we have many methods for opting out.
Text recipients can reply STOP to any message, call recipients can opt out at the end of the message, and anyone can enter a phone number on our opt out page.
All of these methods will immediately block that account from calling/texting that phone number.
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