text messaging service for business

Reach employees with important messages

Tell us what you want to say (and when, and to whom). We’ll take care of the rest, so you can get back to running your business.

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text messaging service for business

Quickly deliver urgent messages

Businesses around the country are finding more and more uses for business text messaging services and calling solutions. Text-Em-All’s business clients are saving money, improving customer service, speeding up response times, communicating more effectively, and increasing sales using our easy-to-use platform.

Read reviews from other customers.

Business text messaging examples:
  • Emergency notifications
  • Appointment reminders
  • Important/last-minute announcements
  • Employee notifications
  • Shipment/delivery/arrival information
  • Event changes or updates
  • Past-due notices
  • Service updates

Why should I use a business texting service?

Our texting software offers many benefits, including an easy-to-use platform, outstanding deliverability, and award-winning customer support. Other notable features include:

Automation

Use our easy-to-use automation features to respond to and engage with your contacts even while you're unavailable. We currently offer auto-replies and SMS keywords automation features. 

Conversations

Using a mass texting service, you can send a mass message to a large group of people and then engage with individuals 1-on-1 without the entire group seeing your conversation. 

Integrations

We have several existing integrations to give you a seamless experience with tools you use every day. In addition, we have an open API so we can integrate with software you use or have developed.

Texting or calling, we’ve got you covered.

Our easy-to-use business texting service gives you the tools to send and receive important messages fast, no matter how many people you need to contact.

Mass Business Texting Benefits

  • Automatically detect mobile numbers
  • Schedule messages in advance
  • Manage replies and carry on conversations
  • Text from your business number (even landlines)
  • Access templates and personalize texts

View all texting features

Automated Calling Benefits

  • Reach 100% of your contacts
  • Adjust call speed to regulate reply volume
  • Save recorded messages for future use
  • Leave voicemails if contacts don’t answer
  • Let contacts easily connect to a live person

View all calling features

Affordable, no-hidden-fee pricing

Two plans to choose from. Not sure which is best for you? Try our calculator.
Pay-As-You-Go Plan 5¢-9¢ per message
Price dependent on how many message credits you purchased. One credit is good for one 30-second call or 160-character text message.
Monthly Subscription starting at $7.50 per month
Price varies based on how many unique phone numbers you contact each month. Message your contacts as much as you like.

Every five-star review puts a smile on our faces*

*And boy our cheeks are getting tired.

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Text-Em-All is the best thing we've ever implemented. I was able to integrate Text-Em-All into my retail app to send recorded voice messages to customers, saving staff hours of time. I've had nothing but good experience with Text-Em-All. Their API instructions are clear and make it easy to set up the features I use.

Greg F

Chief Potential Officer

The website is extremely user-friendly and a "breeze" to use. Overall, I use this service to quickly and easily communicate with my workforce. Employees today want communication that is 1) fast, 2) easy, and 3) speaking their language. Text-Em-All has this and more!

Russ I

Vice President, People & Culture

This service has made communication with employees MUCH easier! It shows when texts have been delivered, and it keeps a record of all sent and received messages, which is great as well. Overall we are very glad we learned of Text-Em-All and are utilizing their services.

Meagan K

9 Business texting etiquette rules to remember

Business text message questions

If you want to succeed with using business texting services, you should focus on providing meaningful content to your contacts. Nobody likes spam, especially unwanted marketing campaigns, and you should be sure to follow a responsible use policy like ours.

If you're looking to grow your brand, texting can be a great way to provide consistent communication and excellent customer service. Consider signing up for a free trial to give the Text-Em-All services a try. 

Similar to phone calls, text messages must come from a pre-designated number which can be a toll-free or local phone number.

When you create a new account you are automatically assigned a local text number for use. You can enable your own business number for texting, however, you must authorize them to send and receive texts with our carrier before use.

SMS Messaging

SMS is an acronym for "Short Message Service" and is the oldest, most widespread, and frequently used texting technology that is supported by every single mobile network and device today.

In the U.S. alone, over 6 billion SMS messages are sent daily. These messages are limited to 160 alphanumeric characters per message (That's just a fancy word for both letters and numbers).

MMS Messaging

MMS is an acronym for "Multimedia Message Service" and is most popularly used to send pictures or images.

In the U.S. alone, annual MMS traffic has increased from 57 billion to 96 billion messages. Unlike SMS, MMS messages do not have a standard length.

Our business text messaging service is used to transmit informational messages to those who are expecting to receive the information.

If someone didn’t give their number directly to you or your organization, do not use our service.

Also, we do not allow political, promotional, or SMS marketing campaigns. If you need a recommendation for a text message marketing service, our customer service team is happy to provide you with suggestions.

Yes! Except instead of "two way", we call this feature "Conversations". The Conversations feature allows you to have one-on-one  (or two way) conversations with your contacts directly within your account in addition to being able to quickly message up to 15 contacts. 

Incoming text messages can be accessed under the "Conversations" tab in your account, and we provide free incoming text messages with all accounts. Responses to incoming texts cost 1 credit for each 160-character message.

The last thing we want to do is deliver a message to someone who doesn’t want it. So, we have many methods for opting out.

Text recipients can reply STOP to any message, call recipients can opt out at the end of the message, and anyone can enter a phone number on our opt out page.

All of these methods will immediately block that account from calling/texting that phone number.

The future of text messages for business

It is predicted the number of businesses using text messaging as a form of communication is only going to grow. It is predicted that 3.5 trillion business SMS messages will be sent in 2023 which is an increase of 1 trillion from 2019.

It's safe to say that sms text messaging for commercial reasons won't be going anywhere soon. Although it seems to be a more analog way of messaging in an age of Facebook bots and instant chats, it doesn't cross the line between commercial and personal.

Messaging by SMS will remain a crucial channel for businesses to send and receive communications for the foreseeable future. In fact you can expect to see a lot of enhancements to text messaging in the coming years. Ready to get started with our free trial?

 

 

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How to use business texting

Customer Service

Using text messaging can be an efficient way to handle customer service. First off, it saves time. Using a generic customer care email address for customers' queries and complaints can take a long time for employees to go through the individual text messages. The back and forth between customer experience representatives and customers can be time-consuming, thus prolonging any problem.

With text messages, customers can directly contact an agent and get their inquiry or issue dealt with faster. This will provide a better customer experience for your company and lead to more positive reviews and repeat business.

Text messaging is also an effective way to build rapport with your customers and manage relationships. It is a way to help customers feel more personally connected to your business, and dealing with issues over text effectively can be a way to gain customer trust.

You can use a business messaging platform to set up texting. Once you create your account, it will be simple to set up, schedule messages, manage notifications, and communicate effectively to increase customer relationships.

 

Other uses for business text messaging

Although customer service is one of the most common uses for business texting, there are plenty of other ways to use business text messaging services effectively. Some examples are:

SMS Surveys

If you want to conduct some research for a new product or service or simply get feedback on how your business is currently performing, speaking with the stakeholders in your business is of utmost importance. One of the most successful ways to gather customer feedback is by asking your customers to complete a survey. This can easily be done through text.

If you make the text survey simple and quick to complete, customers are more likely to complete the survey by text rather than email. According to research, 31% of consumers reply to surveys within 5 minutes of receiving them.

Auto-replies

Some questions and inquiries don't require a personalized response. To deal with these messages, you can set up auto-replies through your business texting software. If you have a number on your website that clients can send a text to, it can be an effective way to manage incoming communications from prospects.

Business texting can be positive!

Here are just a few ways your business can use text messaging for good:

  1. Customer anniversary messages.

     Show your customers you genuinely care with a quick, personalized text message to help them celebrate the milestones of life.

  2. New employee welcome messages.

     The first days of work can be the most stressful. Welcome your new hires with a friendly greeting that helps them transition into a new role.

  3. Weather emergency notifications. 

    Notifying your community of incoming severe weather events can help save lives. Bad weather can hit seemingly out of nowhere, so knowing what to do and where to go is imperative. Be a port in the storm.

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