SMS for healthcare

Improve Patient Care with SMS for Healthcare

We help hospitals, senior living facilities, and other healthcare facilities effectively communicate important information to patients, caregivers, and staff. 

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Deliver text messages and calls to patients and staff members

What if missed appointments and forgotten medications could be a thing of the past? Text-Em-All’s automated text messaging service is an ideal way to deliver appointment or medication reminders to patients. If you're in need of extra staff during the COVID-19 pandemic or a late-night shift, Text-Em-All is a great tool for text messaging employees as well.

Read reviews from other healthcare industry customers. 

Here are some good use cases:
  • Flu and other vaccine reminders
  • Safety guidelines for covid 19
  • Employee and patient wellness checks
  • Appointment reminders
  • Open-shift alerts

Texting or calling, we’ve got you covered

Our easy-to-use messaging platform gives you the tools to send important text messages and calls fast, no matter how many people you need to contact.

Mass Text Messaging

  • Automatically detect mobile numbers
  • Schedule messages in advance
  • Manage replies and carry on conversations (Mobile app coming soon!)
  • Text from your business number (even landlines)
  • Access templates and personalize texts

View all texting features

Automated Calling

  • Schedule messages in advance
  • Adjust call speed to regulate reply volume
  • Save recorded messages in message library for future use
  • Leave voicemails if contacts don’t answer
  • Let contacts easily connect to a live person

View all calling features

Benefits and features built for every healthcare facility

Medical Practices

Get your patients through the door on time and decrease no shows with appointment reminders.

Hospitals

Streamline staff communications with time-sensitive open shift alerts and other emergency notifications. 

Senior Living Facilities

Provide peace of mind to senior living residents and their families with automated messaging. 

FAQ

As long as you're reaching out to people with the information they want, and you have consent to message them - a mass text messaging service can be a very powerful communication tool for delivering reminders, notifications, and alerts.

While mass text messaging is by no means illegal, it is heavily restricted. The U.S. government has a long history of regulation, protecting consumer privacy concerning telemarketing and robocalls, and this also extends to text messaging. The most critical piece of legislation narrowing the scope of acceptable telemarketing practices came with the TCPA of 1991, which amended the original Communications Act of 1934. Read more about the act here.

According to the Telephone Consumer Protection Act of 1991 (TCPA), an individual or business must get consent before calling or text messaging contacts. This means that the message recipient has directly provided their number to you and are expecting the message(s) you are sending. However, consent varies depending on the type of message you are sending. To learn more about the different types of consent, read here

Sending an unwanted text or phone call to your contact is not only a violation of Text-Em-All's Terms of Use and Responsible Use, but also a TCPA violation. Damages associated with TCPA violations can range from $500 - $1500 per violation. 

Bottom Line: We promise to respect & protect your privacy and will not release or sell any of your personal information for profit or superficial reasons. There are scenarios where you can expect us to share your information, such as for law enforcement, when required by lawsuits, or to protect the safety of us or others.

For more information, read our full Privacy Policy here

On March 20th, the Federal Communications Commission (FCC) issued a ruling confirming that the COVID-19 pandemic qualifies as an "emergency" under the Telephone Consumer Protection Act. 

Under this exemption, hospitals, health care systems, health care organizations, and other healthcare providers are allowed to make automated called and send automated text messages to communicate information pertaining to COVID-19 without violating federal law. 

We do not do messaging encryption at rest, and because SMS messages cannot be encrypted, we are not HIPAA compliant. We trust our users to be responsible with our service, and not include protected health information into the contact record(s) that are uploaded. 

However, we are a secure texting service that doesn't sell your information, and are willing to sign a Business Associate Agreement to provide additional comfort for your team. 

As a Text-Em-All user, you acknowledge and agree that it is your responsibility to conduct a HIPAA risk analysis and maintain a comprehensive HIPAA risk management program that includes appropriate physical, technical and administrative safeguards (including training of authorized users on its policies and procedures) with regard to PHI (as defined by HIPAA).

Text message recipients can use sms to reply STOP to any message, call recipients can opt out at the end of the message, and anyone can enter a phone number on our opt out page

Additionally, our new Auto Opt-Out feature “reads” the reply messages to help make sure that those not wanting to receive your texts are removed. This type of artificial intelligence (AI) or machine learning can comb through the stream of comments to look for patterns of phrases that show dissatisfaction and a desire to opt out. Since our network handles millions of automated messages, we've collected quite a few that signal an opt out without using the word “stop”.

 

 

Mass text messages are subject to the same regulations and restrictions as automated phone calls. Also, Text-Em-All does not allow our service to be used for sms marketing or charitable contributions. 

COVID-19 exposure notifications

 

The global pandemic has forced many businesses to restructure their processes to cull the spread of the virus. One of the key defenses against spreading the disease is alerting people who may have been exposed.

As a result, we’ve seen a huge increase in customers looking to deliver notifications via text messages to employees and customers when another individual's lab results has tested positive for COVID-19 in the united states. This new process is taking place across a wide range of industries. From restaurants to healthcare facilities, everyone must play their part in helping to stop the spread of the virus–and it all starts with communication. To learn more about exposure notification requirements and health tips, click here.

 

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Benefits of mass texting for senior living facilities

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For senior living facilities, a mass messaging service (sms for healthcare) has many benefits, both to the company and patients and their families. You’ll be able to keep your contacts in the loop, build trust, and save time and energy while delivering emergency and informational healthcare sms messages fast. Effective communication is the foundation for excellent patient care, which ultimately leads to better family and patient relationships.

Senior living facilities and caregivers can find a myriad of benefits in a mass messaging system and utilizing sms reminders, including: connecting your team, saving time and resources, appointment reminders, prescription refills, test results, emergency management, and providing peace of mind to residents and their families. 

The use of technology has changed the way senior living facilities operate. Facilities are moving away from the old ways of communicating with their residents, families, and staff members, and beginning to rely on automated voice and mass text messaging tools like Text-Em-All.

 

Best texting practices for sms appointment reminders

According to a 2018 survey, about 42% of healthcare patients miss or skip their appointments. While healthcare industry organizations may not be able to do very much about the patients who skip out on their appointments on purpose (no shows), you can reduce the no show rate by investing in an automated sms for healthcare messaging app.

Once you’ve decided on an appointment reminder service for healthcare sms communication, there are a few best practices to keep in mind:

1. Don't send too many messages
2. Make your messages clear and concise
3. Consider a response request
4. Make your text reminders personal
5. Don't send a message too early or late
6. Never enough sms messaging reminders 

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Affordable, no-hidden-fee pricing

Two plans to choose from. Not sure which is best for you? Try our calculator.

Pay-as-you-go 5¢-9¢ per message

Price dependent on how many message credits you purchased. One credit is good for one 30-second call or 160-character text.

Monthly subscription starting at $7.50 per month

Price varies based on how many unique phone numbers you contact each month. Message your contacts as much as you like.

Every five-star review puts a smile on our faces*

*And boy, are our cheeks getting tired.

Read Text-Em-All reviews on G2

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"During COVID, we have been able to communicate with residents and families safely because of Text-Em-All."

Marcy H.

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"As more and more people rely on their phones, we have come to realize this is the best way to communicate in real time with patients about appointments compared to other communication channels."

LifeScape P.

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"Prior to using Text-Em-All, we had to spend hours calling over 275 people individually to get our messages out. Now I am done in 2 minutes!"

Eric H.

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