VOICE & TEXT SURVEYS

Gather information through text surveys

Gain insight, collect feedback, and make it easy for your contacts to respond to your questions through text surveys and polls.

Get started for free. No credit card required.

Increase survey response rate with a mass messaging service

Using a mass messaging service is an effective way to get in touch with your contacts and collect information from them quickly. Text messages have a 98% open rate, significantly higher than emails, making it an ideal choice for quick data collection.

Using voice and text surveys can also improve engagement and participation rates. These methods allow for personalized, one-on-one interaction with each contact, making them more likely to participate and respond in a timely manner.

Here are some good use cases:

Collect RSVPs for events and meetings

Find volunteers for services opportunities

Confirm appointments and reduce no-shows

Fill open shifts and confirm shift attendance

Gain customer feedback about their experience with a product or service

Schedule interviews with qualified candidates

Instantly broadcast messages to your entire list

Broadcast your message to everyone on your list in just a few minutes. Choose a voice/text/combo message, the type of message (survey or announcement), schedule for now or later, add your contacts, create your message, and send.

Add your contacts, and let us do the rest

We offer a few different ways to add contacts to your account. You can add contacts to a broadcast or upload and manage contacts and groups to use when needed. We’ll automatically identify textable numbers, and show you any number that can’t receive a text.

Engage contacts with 2-way text conversations

Continue the conversation when individuals reply to your broadcasts with two-way texting. Answer questions, provide more details, and improve customer satisfaction by responding to contacts who reply to your broadcast.

Understand results with detailed analytics & reporting

See exactly who answered, who received a voicemail, and whose numbers aren’t working anymore. All survey results will be compiled automatically into an easy-to-understand graph. We also provide detailed reports on billing history, usage, opt-outs, phone number history, credit balance, and text activity.

Keep your message short

Your text survey should be short and to the point. If the text message survey is too long, there's a more significant possibility that your contact will skim the message and miss the fact that they should respond to your message with an answer.

Provide clear instructions

When you send surveys, be sure to include clear instructions on how to complete the survey and how the responses will be used. Clear instructions lead to more accurate data and increased response rates and make the process more enjoyable for your users.

Follow up with respondents

If a contact responds to your survey, following up with them after their response will increase the likelihood that they will respond next time. They might think their answer does not matter if they do not receive a response. You can create survey auto-replies in your Text-Em-All account to help you streamline this process.

Questions about sending mass surveys

How do I send a text survey?
How do I send a voice survey?
What are some common mistakes to avoid when sending surveys via mass messaging?

Here are three common mistakes to avoid when sending surveys via mass messaging:

1. Not providing clear instructions: Be sure to provide clear and concise instructions to respondents on completing the survey. This can include instructions on how to submit the survey and what kind of answers are expected and any relevant deadlines.

2. Using biased or leading questions: Avoid using questions that lead respondents to answer a certain way. This can result in skewed data and inaccurate insights. When collecting customer feedback, do not offer incentives, as this can cause unintentional bias.

3. Sending too many surveys: Bombarding respondents with too many text message surveys can cause fatigue and decrease response rates. Finding the right balance between survey frequency and response rates is important.
Can I track responses to my surveys?

Starter
Best for users who want to evaluate the service. Start with a free account and upgrade to Credits or Monthly later.

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FREE

includes 25 free credits

Dedicated free account

Upgrade at anytime

Browse sample messages

Some features locked

Credits

Great for senders who reach changing contacts each month with occasional or high-volume messages.

For just

5¢-9¢
per credit

Credits are used to send messages
Pay only for what you need
Buy in bulk for lower pricing
Access to all features

Monthly

Great for senders who reach the same contact group(s) each month and want predictable billing.

Starting from

$10
per month

No credits needed
Pricing is based on group size
Send messages anytime, see limits
Access to all features, see why

Ready to send some important surveys?

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