Increase survey response rate with a mass messaging service
Using a mass messaging service is an effective way to get in touch with your contacts and collect information from them quickly. Text messages have a 98% open rate, significantly higher than emails, making it an ideal choice for quick data collection.
Using voice and text surveys can also improve engagement and participation rates. These methods allow for personalized, one-on-one interaction with each contact, making them more likely to participate and respond in a timely manner.
Here are some good use cases:
Collect RSVPs for events and meetings
Find volunteers for services opportunities
Confirm appointments and reduce no-shows
Fill open shifts and confirm shift attendance
Gain customer feedback about their experience with a product or service
Schedule interviews with qualified candidates
How our service works
Add your contacts, and let us do the rest
We offer a few different ways to add contacts to your account. You can add contacts to a broadcast or upload and manage contacts and groups to use when needed. We’ll automatically identify textable numbers, and show you any number that can’t receive SMS surveys.
Engage with contacts through 2-way texting
Continue the conversation when individuals reply to your broadcasts with two-way texting. Answer questions, provide more details, and improve customer satisfaction by responding to contacts who reply to your broadcast, especially those that provide customer feedback.
Understand the results of your broadcasts
See exactly who answered, who received a voicemail, and whose numbers aren’t working anymore. All survey results will be compiled automatically into an easy-to-understand graph. We also provide detailed reports on billing history, usage, opt-outs, phone number history, credit balance, and text activity.
3 Best practices for sending a survey by text
Keep your message short
Messages that include text surveys should be short and to the point. If the text message survey is too long, there's a more significant possibility that your contact will skim the message and miss the fact that they should respond to your message with an answer.
Provide clear instructions
Be sure to include clear instructions on how to complete the survey and how the responses will be used. Clear instructions lead to more accurate data and increased response rates and make the process more enjoyable for your users.
Follow up with respondents
If a contact responds to your survey, following up with them after their response will increase the likelihood that they will respond next time. They might think their answer does not matter if they do not receive a response. You can create survey auto-replies in your Text-Em-All account to help you streamline this process.
No contracts, hidden fees, or pushy sales.
Two plans to choose from. Not sure which is best for you? Try our calculator, or start a free trial and choose later.
Each contact receiving a message will consume 1 credit, longer messages consume more.
Every 30-seconds (call) or 160-characters (text) will cost 1 credit per recipient.
Monthly plans do not use credits.