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VOICE & TEXT SURVEYS

Gather information through text surveys

Gain insight, collect feedback, and make it easy for your contacts to respond to your questions through text surveys and polls.

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Increase survey response rate with a mass messaging service

Using a mass messaging service is an effective way to get in touch with your contacts and collect information from them quickly. Text messages have a 98% open rate, significantly higher than emails, making it an ideal choice for quick data collection.

Using voice and text surveys can also improve engagement and participation rates. These methods allow for personalized, one-on-one interaction with each contact, making them more likely to participate and respond in a timely manner.

 
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Here are some good use cases:

icon-checkmark-blue    Collect RSVPs for events and meetings

icon-checkmark-blue    Find volunteers for services opportunities

icon-checkmark-blue    Confirm appointments and reduce no-shows

icon-checkmark-blue    Fill open shifts and confirm shift attendance

icon-checkmark-blue   Gain customer feedback about their experience with a product or service

icon-checkmark-blue   Schedule interviews with qualified candidates

Our simple process

Start texting in minutes, then gather responses and insights about your contacts.

Add your contacts, and let us do the rest

Manually add contacts to a broadcast or upload a list. We’ll automatically identify non-textable numbers.

Create your message and instantly send it to your entire list

Choose a voice/text/combo message, schedule for now or later, add your contacts, create your message, and send.

Engage contacts with 2-way text conversations

Answer questions, provide more details, and improve customer satisfaction by responding to contacts who reply to your broadcast.

Understand results with detailed analytics & reporting

See robust delivery details, easy-to-read survey graphs, and detailed reports on account and broadcast activity.

Best practices for sending a survey by text

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Keep your message short 

Your text survey should be short and to the point. If the text message survey is too long, there's a more significant possibility that your contact will skim the message and miss the fact that they should respond to your message with an answer. 

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Provide clear instructions

When you send surveys, be sure to include clear instructions on how to complete the survey and how the responses will be used. Clear instructions lead to more accurate data and increased response rates and make the process more enjoyable for your users. 

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Follow up with respondents

If a contact responds to your survey, following up with them after their response will increase the likelihood that they will respond next time. They might think their answer does not matter if they do not receive a response. You can create survey auto-replies in your Text-Em-All account to help you streamline this process.

Questions about sending mass surveys

Ready to start surveying your audience?

Sign up for your free account today and test our service by sending a message to yourself.


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