Frequently asked questions

• How does Text-Em-All keep our messages secure?

  We take security seriously without making it complicated. Our platform tracks message delivery so you know exactly who received what and when. We've also built smart features like our automated opt-out that "reads" reply messages to automatically process opt-out requests — one less thing for your busy team to manage. Plus, you get detailed reporting for your records and compliance documentation. We've designed everything to help you communicate securely without adding more work to your day.

• How does texting improve our relationship with patients?

  Texting creates a more personal, convenient connection with your patients. Patients appreciate quick text reminders about appointments and medications instead of disruptive phone calls or emails that get buried in their inbox. This leads to better adherence, fewer missed appointments, and patients who feel more connected to your care team. It's a simple change that makes a big difference in the patient experience!

• What about privacy?

  Bottom Line: We promise to respect & protect your privacy and will not release or sell any of your personal information for profit or superficial reasons. There are scenarios where you can expect us to share your information, such as for law enforcement, when required by lawsuits, or to protect the safety of us or others.

  For more information, read our full Privacy Policy here.

• Are you HIPAA compliant?

  We do not do messaging encryption at rest, and because SMS messages cannot be encrypted, we are not HIPAA compliant. We trust our users to be responsible with our service, and not include protected health information into the contact record(s) that are uploaded.

  However, we are a secure text messaging service that doesn't sell your information, and are willing to sign a Business Associate Agreement to provide additional comfort for your team.

  As a Text-Em-All user, you acknowledge and agree that it is your responsibility to conduct a HIPAA risk analysis and maintain a comprehensive HIPAA risk management program that includes appropriate physical, technical and administrative safeguards (including training of authorized users on its policies and procedures) with regard to PHI (as defined by HIPAA).

• How can contacts opt-out?

  Text message recipients can use sms to reply STOP to any message, call recipients can opt out at the end of the message, and anyone can enter a phone number on our opt out page.

  Additionally, our new Auto Opt-Out feature “reads” the reply messages to help make sure that those not wanting to receive your texts are removed. This type of artificial intelligence (AI) or machine learning can comb through the stream of comments to look for patterns of phrases that show dissatisfaction and a desire to opt out. Since our network handles millions of automated messages, we've collected quite a few that signal an opt out without using the word “stop”.

• How can healthcare facilities benefit from using SMS messaging?

  With a 98% open rate, your important messages actually get seen. No more wondering if patients got your appointment reminders — we provide detailed delivery tracking so you can see that they do, which means fewer no-shows! Need to fill shifts quickly? Reach your available team instantly. Want better medication adherence? Send friendly reminders that patients actually read. Our healthcare customers love how Text-Em-All helps them communicate more effectively while saving time and improving patient outcomes.