SMS for hospitality: How hotels are transforming guest experiences through text
Picture this: You've just survived a cross-country flight where everything seemed to go wrong: delays, baggage issues, etc. Your taxi drops you off at your hotel, and before you even reach the lobby, your phone buzzes with a welcome text that includes the WiFi password, spa menu, and a gentle reminder that room service runs until midnight. Suddenly, that travel stress starts melting away.












