Red Oak Sanitation Doubles Response Rates and Cuts Costs with Text-Em-All
Red Oak Sanitation is a customer service-oriented waste and recycling company committed to providing reliable service and clear communication to their customers.
Leveraging untapped potential to achieve lasting results
2x
CUSTOMER RESPONSE RATES
$$$
THOUSANDS OF DOLLARS SAVED
100%
CLEAR VISIBILITY INTO MESSAGE DELIVERY
PROBLEM
High Costs, Low Visibility
Like many businesses seeking to improve customer communication, Red Oak Sanitation's E-Communications Manager Jessenia A. and her team struggled with an outdated texting platform.
Their previous system charged for both inbound and outbound messages, creating unnecessary costs and providing no visibility into message delivery status.
Additionally, the platform suffered from performance issues, slowing down with too many messages, and frequently resulted in customer communications getting lost in the system.
Text-Em-All has truly been wonderful to work with, from the staff to the software, it has been great to be able to use a texting software that is efficient and easy!
Jessenia A., E-Communications Manager, Red Oak Sanitation
SOLUTION
Red Oak Enhances Their Customer Service with Text-Em-All
Red Oak Sanitation adopted Text-Em-All's messaging platform to tackle their communication challenges. The Broadcasts feature enabled timely updates on payment reminders, billing changes, service delays, and service reminders.
Additionally, Text-Em-All's intuitive interface made it easy for staff to learn and use the system without extensive training. "It is user-friendly, and I am able to figure things out by myself for the most part," notes Jessenia. "In the off chance that I am not able to figure it out, I can always email their support team and get a quick response."
We are a customer service-oriented business and always being able to communicate with our customers quickly and efficiently [is essential]...Not only is it useful for customers to have the information when they need it, but this helps build relationships between us and them.
Jessenia A., E-Communications Manager, Red Oak Sanitation
CONCLUSION
Enhanced Visibility Boosts Red Oak's Communication
Text-Em-All transformed Red Oak Sanitation's communication, doubling response rates and saving thousands by eliminating inbound message charges. They also gained enhanced visibility and collaboration through effective message tracking and management.
Red Oak Joins a Long List of Satisfied Text-Em-All Customers
On average, Text-Em-All has helped organizations achieve results like:
0%
TEXT MESSAGE OPEN RATE
0%
IMPROVEMENT IN CUSTOMER SATISFACTION
0%
TEXT MESSAGE DELIVERY RATE
Start Your Own Journey With Text-Em-All
Experience the power of reliable, trackable communication solutions.
