How do text surveys increase response rates compared to other communication methods?

Text message surveys significantly outperform other methods, with studies showing text has a 209% higher response rate than email. SMS surveys boast response rates 5-10 times higher than email surveys, with most texts read within minutes of delivery. This high engagement means you'll collect more valuable data faster with Text-Em-All's survey platform.

What types of questions work best for text message surveys?

Since SMS texts are limited to 160 characters, keep your survey questions brief and straightforward. Yes/no questions, multiple choice options, and simple rating scales typically perform best. Text-Em-All's platform formats your surveys for optimal mobile viewing and makes collecting both quantitative and qualitative feedback easy. Limit surveys to 3-5 questions for highest completion rates.

What are some common mistakes to avoid when sending surveys via mass messaging?

SMS surveys should be sent between the legally allowed timeframe of 8 am and 9 pm in the recipient's time zone. The ideal time is mid-morning (10-11 am) or early evening (6-8 pm) on weekdays. Text-Em-All's scheduling features let you program surveys to send at optimal times. For post-transaction surveys, send within 24 hours while the experience is still fresh.

How do Text-Em-All's text surveys help with collecting customer feedback?

Our system allows you to collect RSVPs, find volunteers, confirm appointments, gather feedback, and more — all through text message surveys. The platform identifies non-textable numbers, lets you schedule optimal delivery times, and provides robust analytics. Our two-way text conversation feature enables you to engage with contacts who reply, allowing you to answer questions and provide more details.

What are the best practices for creating effective text message surveys?

Keep your message short and to the point to prevent recipients from skimming and missing important information. Provide clear instructions on how to complete the survey and how responses will be used. Follow up with respondents after they complete your survey to show their input matters. Text-Em-All's platform includes auto-replies and detailed analytics that make implementing these best practices simple.

VOICE & TEXT SURVEYS

Gather information through text surveys

Gain insight, collect feedback, and make it easy for your contacts to respond to your questions through text surveys and polls.

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Increase survey response rate with a mass messaging service

Using a mass messaging service is an effective way to get in touch with your contacts and collect information from them quickly. Text messages have a 98% open rate, significantly higher than emails, making it an ideal choice for quick data collection.

Using voice and text surveys can also improve engagement and participation rates. These methods allow for personalized, one-on-one interaction with each contact, making them more likely to participate and respond in a timely manner.

Here are some good use cases:

Collect RSVPs for events and meetings

Find volunteers for services opportunities

Confirm appointments and reduce no-shows

Fill open shifts and confirm shift attendance

Gain customer feedback about their experience with a product or service

Schedule interviews with qualified candidates

Add your contacts, and let us do the rest

Manually add contacts to a broadcast or upload a list. We’ll automatically identify non-textable numbers.

Create your message and instantly send it to your entire list

Choose a voice/text/combo message, schedule for now or later, add your contacts, create your message, and send.

Engage contacts with 2-way text conversations

Answer questions, provide more details, and improve customer satisfaction by responding to contacts who reply to your broadcast.

Understand results with detailed analytics & reporting

See robust delivery details, easy-to-read survey graphs, and detailed reports on account and broadcast activity.

Keep your message short

Your text survey should be short and to the point. If the text message survey is too long, there's a more significant possibility that your contact will skim the message and miss the fact that they should respond to your message with an answer.

Provide clear instructions

When you send surveys, be sure to include clear instructions on how to complete the survey and how the responses will be used. Clear instructions lead to more accurate data and increased response rates and make the process more enjoyable for your users.

Follow up with respondents

If a contact responds to your survey, following up with them after their response will increase the likelihood that they will respond next time. They might think their answer does not matter if they do not receive a response. You can create survey auto-replies in your Text-Em-All account to help you streamline this process.

Questions about sending mass surveys

How do text surveys increase response rates compared to other communication methods?
What types of questions work best for text message surveys?
What are some common mistakes to avoid when sending surveys via mass messaging?
How do Text-Em-All's text surveys help with collecting customer feedback?

Our system allows you to collect RSVPs, find volunteers, confirm appointments, gather feedback, and more — all through text message surveys. The platform identifies non-textable numbers, lets you schedule optimal delivery times, and provides robust analytics. Our two-way text conversation feature enables you to engage with contacts who reply, allowing you to answer questions and provide more details.
What are the best practices for creating effective text message surveys?

Keep your message short and to the point to prevent recipients from skimming and missing important information. text-em-all Provide clear instructions on how to complete the survey and how responses will be used. text-em-all Follow up with respondents after they complete your survey to show their input matters. Text-Em-All's platform includes auto-replies and detailed analytics that make implementing these best practices simple.

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