How effective is text messaging for retail businesses compared to other marketing channels?

SMS messages have an average open rate of 98%, which is five times higher than email's average open rate of 20%. This makes text messaging incredibly effective for time-sensitive retail communications like flash sales or limited offers. With Text-Em-All, your messages actually get seen when timing matters most, helping you drive immediate store traffic during critical promotional periods.

What types of retail messages get the best customer response rates?

Shipment notifications, order confirmations, and promotion alerts are among the most appreciated message types by consumers. Text-Em-All lets you personalize these high-performing messages with customer names and custom discount codes. Our retail clients see particularly strong results with back-in-stock notifications, flash sales, and mobile coupon delivery.

How quickly do retail customers typically respond to text messages?

81% of consumers check text notifications within five minutes of receiving a message, and nearly 30% check within just 60 seconds. This immediate visibility makes Text-Em-All perfect for time-sensitive retail promotions. When you need to move inventory quickly or promote seasonal merchandise, text messaging delivers results faster than any other channel.

Can Text-Em-All help our retail business implement two-way messaging with customers?

Absolutely! Research reveals that one-third of messages sent to businesses don't get a reply due to a lack of two-way messaging capabilities. Text-Em-All solves this problem by allowing your customers to ask questions about products, check inventory, or confirm orders right from their phones, creating a more engaging shopping experience and building stronger customer relationships.

How are other retailers using text messaging to boost sales?

72% of US digital retailers believe increased focus on omnichannel commerce, including SMS, will significantly impact their business growth. Leading retailers use Text-Em-All to send personalized mobile coupons, inventory alerts, loyalty program updates, and flash sales. Our platform makes it easy to coordinate messaging across in-store and online experiences, creating the seamless shopping journey customers expect.

RETAIL

Turn shoppers into regulars with text messages that drive sales

Keep the conversation flowing with mass texting for retail. Delight customers, coordinate staff, and boost sales — all without adding complexity to your day.

Promotional messages can only be sent via text.

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Flash sale alerts

Send time-sensitive deals to drive immediate store traffic and boost sales.

Digital coupons & offers

Deliver mobile coupons and offer codes that are easy to track and redeem.

Staff coverage

Fill open shifts quickly by reaching available team members instantly.

Store events

Promote special events, seasonal sales, and in-store demonstrations.

Back-in-stock updates

Alert customers when their favorite items return to shelves.

Inventory updates

Alert staff about new shipments, product changes, or restocking needs.

Enhance your brand's impact with early adoption of RCS

Transform retail interactions with RCS, offering richer, more engaging customer experiences.

RCS business messaging will offer:

Branded text messages
Interactive content like carousels and buttons
Read receipts
Rich media

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Rich Media

Texts aren't limited to text only. Craft your message with images, emojis, a voice message, or all three. Address each contact by name or add a personalized note, then sign off with a custom signature.

Automation

Use custom auto-replies to stay in touch with your audience, even when you're not by the phone. Our simple scheduling tools let you set it and forget it, saving you resources while driving more engagement and revenue.

Customizable templates

If it's not broken, don't fix it. Save your most successful broadcasts as templates for future messages or to quickly fire off urgent texts. You can also schedule your broadcasts in advance and set selected messages to auto-repeat.

Text-Em-All has seamlessly integrated with our startup as a communication source for our new and existing clients. Setting up a broadcast and managing replies is simple and effective. We are so thankful we no longer need to search for an amazing texting platform for our startup!

JESSICA J.

I love that I am able to send a quick text to my audience within minutes, and my customers are happy to receive a quick and unintrusive message that doesn’t get lost in their overflowing email boxes.

TIFFANY H.

Text-Em-All is helping us solve the issue of marketing our services in a much more effective manner. One of the biggest benefits I have seen is that my registration rates for the programs offered are increasing.

KATHERINE C.

What sets us apart

There are endless ways to contact your customers and employees.
Here’s why you should choose two-way SMS messaging from Text-Em-All.

Zero Learning Curve
In just minutes, you can start sending and responding to texts via our intuitive platform.
Approachable Pricing
Pay as you go or enter into a predictable, hassle-free contract.
The choice is yours.
Superior Support
Need assistance? Our top-rated support team is always available to
assist you.