sms for utilities

Share service updates with customers

We help electric suppliers, waste management providers, and water districts communicate important and emergency information to residents, businesses, and employees.

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Quickly deliver messages to customers and employees

Utility companies need a quick and efficient way to communicate with both customers and employees. Text-Em-All's utility company text service is proud to solve this problem by providing simple, affordable messaging services for electric suppliers, waste management providers, water districts, and more in the energy and utilities sector.

Here are some good ideas:
  • Shut-off notifications
  • Water boil alerts
  • Brownout warnings
  • Payment collection calls
  • Watering restriction notifications

Texting or calling, we’ve got you covered

Our easy-to-use utility company text service gives you the tools to send important messages fast, no matter how many people you need to contact.

Mass Texting

  • Automatically detect mobile numbers
  • Schedule messages in advance
  • Manage replies and carry on conversations
  • Text from your business number (even landlines)
  • Access templates and personalize texts

View all texting features

Automated Calling

  • Schedule messages in advance
  • Adjust call speed to regulate reply volume
  • Save recorded messages for future use
  • Leave voicemails if contacts don’t answer
  • Let contacts easily connect to a live person

View all calling features

Affordable, no-hidden-fee pricing

Two plans to choose from. Not sure which is best for you? Try our calculator.
Pay-as-you-go 5¢-9¢ per message
Price dependent on how many message credits you purchased. One credit is good for one 30-second call or 160-character text.
Monthly subscription starting at $7.50 per month
Price varies based on how many unique phone numbers you contact each month. Message your contacts as much as you like.

Questions about utility text messaging

As long as you're reaching out to people with the information they want, and you have consent to message them - a mass text messaging service can be a very powerful communication tool for delivering reminders, notifications, and alerts.

While mass text messaging is by no means illegal, it is heavily restricted. The U.S. government has a long history of regulation, protecting consumer privacy concerning telemarketing and robocalls, and this also extends to text messaging. The most critical piece of legislation narrowing the scope of acceptable telemarketing practices came with the TCPA of 1991, which amended the original Communications Act of 1934. Read more about the act here.

Text message recipients can use SMS to reply STOP to any message, call recipients can opt out at the end of the message, and anyone can enter a phone number on our opt out page

Additionally, our new Auto Opt-Out feature “reads” the reply messages to help make sure that those not wanting to receive your texts are removed. This type of artificial intelligence (AI) or machine learning can comb through the stream of comments to look for patterns of phrases that show dissatisfaction and a desire to opt out. Since our network handles millions of automated messages, we've collected quite a few that signal an opt out without using the word “stop”.

Similar to phone calls, text messages must come from a pre-designated number which can be a toll-free or local phone number.

When you create a new account you are automatically assigned a local text number for use. You can enable your own business number for texting, however, you must authorize them to send and receive texts with our carrier before use.

  • Send payment and renewal reminders

  • Keep customers informed of usage or outage alerts

  • Send emergency alerts

  • Gather feedback

  • Increase customer satisfaction and engagement by sending personalized messages

  • Reduce overdue payments when you notify customers of outstanding utility bills

  • Send renewal reminders instantly

  • Improve customer service and the morale of your customer support team

  • Texting is the preferred communication channel for many customers

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