Share service updates with customers with SMS for utilities

Frequently asked questions

• How can text messaging improve waste management operations?

  Text messaging streamlines waste management operations by delivering service delay alerts, holiday schedules, and payment notifications to customers instantly. Text-Em-All's platform reduces call center volume while keeping residents informed about critical service changes.

• What messages should utility providers send to customers?

  The most effective utility messages include payment reminders, service delay alerts, holiday schedule changes, shut-off notifications, and customer service updates. Timely collection day reminders help customers avoid missed pickups and improve overall satisfaction.

• How can waste management companies use texting for customer service?

  Waste management companies can enhance customer service by sending collection day reminders 24-48 hours before pickup with specific times and special instructions. Text-Em-All's platform enables two-way messaging for customers to report issues without calling.

   

   

• What compliance requirements apply to utility text messaging?

  Utility companies must follow the TCPA regulations when sending text messages. Text-Em-All ensures compliance with multiple opt-out options: reply STOP, call to opt out, or use our opt-out page. Our AI-powered Auto Opt-Out feature identifies non-standard opt-out requests.

• Can waste companies use their existing phone numbers for texting?

  Yes! Text-Em-All assigns a local text number with your plan, but you can also enable your existing business number after carrier authorization. Using your recognized number increases open rates and maintains brand consistency across all customer communications.