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No contracts, hidden fees, or pushy sales.

Frequently asked questions

• How do credits work?

  Our Credits plan is similar to a pay-as-you-go plan. One credit equals one 30-second voice message or one 160-character outbound text per recipient. Longer texts and voice messages are supported, they just cost additional credits. Inbound text messages are always free! Learn more about credits.

• Do credits expire?

  Credits never expire and are only used when we successfully communicate your messages. If a text isn’t successfully sent to your contact’s carrier or a voice message doesn’t get to a live person or voicemail, you aren’t charged for it. Learn more about credits.

• How does the monthly plan work?

  The monthly plan is best for users who want to send messages to the same contacts each month. Pricing is based on how many unique phone numbers you message. 

  You can add as many contacts as you need regardless of which monthly tier you’re on, but you’ll only be able to message as many numbers as your tier supports. You can change, pause, or cancel your plan at any time. Learn more about monthly plans.

• Does the monthly plan have message limits?

  Our monthly plan allows you to message your group when needed. Although it can accommodate peaks in usage, it wasn’t designed for high-volume users that need to send multiple messages to their entire group every day. If you need high-volume messaging, check out our Credits plan or contact us. We’d love to chat.
  
  Sending long and/or frequent messages to your contacts every day or multiple times per day can diminish the effectiveness of your messaging.

  See sections #10 & #17 of our Terms of Use for details on excessive usage.

• Why does the monthly plan have fewer features?

  Our Monthly plan was designed to be more cost effective for customers who frequently send messages to the same group. To do this, we have to limit some features that might consume a lot of messages.

  Text messages are sent in segments of 160 characters. Each message segment costs money when sent over the mobile network. With our Credits plan, customers are paying for each message segment sent, hence they are allowed to send up to 6 segments or 960 characters. Our monthly plan allows you to send as many messages as needed for a flat monthly rate. 

  For example, a 2-segment message sent to 25 users 20 times a month equals 1000 total segments. ( 2 segments x 25 users = 50 segments, 50 segments x 20 days = 1000 total segments)
  This would only cost $10 on the Monthly plan. However, the same message sent on the Credits plan would cost $90.

• Which plan is right for me?

  One of the easiest ways to determine which plan is right for you is simply by looking at whom you message and how often you need to reach them.
  
  Rule #1:  Do the contacts you're messaging always remain the same?

  • If the answer is yes, then choose the Monthly plan.
  • If the answer is no, choose the Credits plan.
    
    

  Rule #2:  Do you need to send more than one message per day?

  • If yes, then choose the Credits plan.
  • If no, then choose the Monthly plan.
    
    

  Still can't decide, here's a little more help:

  • Religious, property management, k-12 schools, and non-profit organizations usually choose Monthly.
  • Transportation & logistics, staffing firms, utilities, businesses, and universities usually choose Credits.

• What are my payment options?

  To make it easy for customers to make payments, we accept multiple forms of payment including credit cards and checks, along with access to our online payment portal. We also have invoicing options available for both Credits and Monthly plans. Read more details in this support article.

• Can I pre-purchase months in a monthly plan?

  Yes. Our Monthly plan is billed on a per-month basis, but you can request an invoice in increments of 3, 6, or 12 months. Learn more about monthly plans.

• Are there any contracts or startup fees?

  Nope — not now, not ever. We don’t want you paying for a service you aren’t using or don’t want.

• Are there discounts for non-profits?

  There are no additional discounts for non-profits. When Text-Em-All was founded, we made the decision to offer the lowest possible price to everyone, regardless of non-profit status. However, if you’re a Texas-based tax-exempt organization, be sure to send over your tax-exempt form before your first purchase.